Fishin Frenzy Rules and Regulations in United Kingdom

By registering an account on mybalancedbirth.com, you enter into a binding agreement with us. These terms apply to all users accessing our platform within the United Kingdom and form the legal basis for our relationship.

User Agreement and Registration

You confirm that you are at least 18 years of age and legally permitted to use our services under UK law. Registration requires accurate, complete information. You must not create multiple accounts or allow others to access your account. We verify all user details and reserve the right to request additional documentation at any time.

You remain responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account is your responsibility. You must notify us immediately if you suspect unauthorised access.

Platform Use and Conduct

You agree to use mybalancedbirth.com only for lawful purposes. Prohibited activities include:

• Attempting to manipulate, interfere with, or disrupt platform functionality
• Using automated systems, bots, or scripts to access services
• Engaging in fraudulent behaviour or providing false information
• Violating any applicable UK laws or regulations
• Infringing upon intellectual property rights

We reserve the right to suspend or terminate accounts that breach these conditions without prior notice.

Modifications to Terms

We may amend these Terms and Conditions at any time to reflect legal requirements, operational changes, or regulatory updates. Material changes will be communicated through email or platform notifications. Your continued use of the platform following such modifications constitutes acceptance of the revised terms.

You should review these terms regularly. If you disagree with any changes, you must discontinue use of our services.

Intellectual Property

All content on mybalancedbirth.com, including text, graphics, logos, software, and design elements, remains our exclusive property or that of our licensors. You may not reproduce, distribute, modify, or create derivative works without express written permission.

Liability Limitations

We provide our platform on an “as is” basis. Whilst we strive for accuracy and reliability, we do not guarantee uninterrupted or error-free service. We are not liable for:

• Technical failures beyond our reasonable control
• Losses arising from your failure to safeguard account credentials
• Decisions made based on platform content
• Third-party service interruptions

Our total liability to you shall not exceed the amount you have paid us in the preceding 12 months. Nothing in these terms excludes liability that cannot be limited under UK law, including liability for death or personal injury caused by negligence.

Financial transactions on mybalancedbirth.com are governed by strict procedures designed to protect your funds and ensure compliance with UK financial regulations.

Deposits and Account Funding

You may fund your account using approved payment methods available to UK users. All deposits must originate from accounts registered in your name. We do not accept third-party payments under any circumstances.

Deposit limits may apply based on your verification status and payment method selected. Processing times vary:

• Card payments: Instant to 24 hours
• Bank transfers: 1-3 business days
• E-wallets: Instant to 6 hours

Minimum deposit amounts are displayed at the point of transaction. We do not charge fees for deposits, though your payment provider may impose their own charges.

Withdrawals and Verification

You may request withdrawals at any time, subject to verification requirements. All withdrawals must return to the original payment source where possible. This anti-money laundering measure protects both parties.

Before processing your first withdrawal, we require:

• Government-issued photo identification
• Proof of address dated within the last three months
• Verification of payment methods used

Withdrawal processing times depend on the method selected and your account verification status. Fully verified accounts receive priority processing.

Transaction Limits and Fees

Minimum withdrawal amounts apply based on payment method. Maximum withdrawal limits may be imposed for security purposes. We reserve the right to process large withdrawals in instalments.

We do not charge withdrawal fees for most payment methods. However, administrative fees may apply to:

• Dormant account withdrawals
• Multiple withdrawal requests within 24 hours
• Payments to alternative accounts requiring additional verification

Transaction Security

All financial transactions are protected by industry-standard encryption. We employ advanced fraud detection systems to monitor suspicious activity. Transactions flagged by our security systems may be delayed pending additional verification.

You must not attempt to reverse, cancel, or dispute legitimate transactions. Chargeback abuse will result in immediate account suspension and potential legal action.

Currency and Conversion

All transactions are processed in British Pounds (GBP) unless otherwise stated. If you deposit using foreign currency, conversion rates applied by your payment provider will determine the GBP amount credited to your account.

We are committed to promoting safe gambling practices and protecting vulnerable users. These provisions reflect our dedication to responsible operations within the United Kingdom.

Self-Management Tools

You have access to various tools designed to help you maintain control over your gambling activity:

Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit. Limit increases take effect after a 24-hour cooling-off period. Decreases apply immediately.

Loss Limits: Establish maximum losses over specified time periods. These limits help you stay within comfortable boundaries.

Session Reminders: Configure alerts to notify you when you have been using the platform for a specified duration.

Reality Checks: Receive periodic notifications showing your session duration and net position.

Self-Exclusion Options

If you need a break from gambling, you can self-exclude for periods ranging from 24 hours to permanent closure. During self-exclusion:

• You cannot access your account
• We will not send promotional communications
• Any attempts to create new accounts will be prevented
• You cannot reverse the exclusion until the selected period expires

For permanent exclusions, we recommend registering with GAMSTOP, the UK national self-exclusion scheme covering all licensed operators.

Recognising Problem Gambling

Problem gambling may manifest through various signs:

• Spending more than you can afford
• Chasing losses or gambling to recoup money
• Neglecting personal or professional responsibilities
• Borrowing money to fund gambling
• Experiencing relationship strain due to gambling

If you recognise these patterns, we encourage you to seek help immediately.

Support Resources

Several UK organisations provide free, confidential support for gambling-related concerns:

GamCare: National gambling helpline providing information, advice, and counselling. Available 24/7 at 0808 8020 133 or via online chat at www.gamcare.org.uk.

BeGambleAware: Offers support services and educational resources. Contact via www.begambleaware.org.

National Gambling Helpline: Free, confidential helpline at 0808 8020 133, operating around the clock.

Gamblers Anonymous UK: Peer support network with local meetings throughout the country. Visit www.gamblersanonymous.org.uk for details.

Underage Gambling Prevention

We maintain a zero-tolerance policy towards underage gambling. Our verification procedures prevent individuals under 18 from accessing services. If you become aware of underage access, report it immediately to our compliance team.

Mybalancedbirth.com operates in full compliance with the UK Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 and subsequent amendments. These measures protect the integrity of our platform and the wider financial system.

Regulatory Obligations

We are legally required to:

• Verify the identity of all users before allowing account activity
• Monitor transactions for suspicious patterns or unusual activity
• Report suspected money laundering or terrorist financing to the National Crime Agency
• Maintain detailed records of all transactions and due diligence measures
• Implement risk-based controls proportionate to identified threats

These obligations are non-negotiable and form part of our licensing conditions.

Know Your Customer (KYC) Procedures

Before processing withdrawals or when triggered by activity thresholds, we conduct enhanced verification. You must provide:

Identity Verification: Valid passport, driving licence, or national identity card showing your full name, date of birth, and photograph.

Address Verification: Recent utility bill, bank statement, or government correspondence dated within three months showing your current residential address.

Source of Funds: For larger transactions, we may require evidence of the legitimate origin of funds. Acceptable documentation includes:

• Payslips or employment contracts
• Bank statements showing regular income
• Business accounts or tax returns
• Inheritance documentation
• Sale of property records

All documents must be clear, legible, and display visible security features. We do not accept photocopies or digitally altered images.

Transaction Monitoring

Our automated systems continuously monitor account activity for indicators of potential money laundering:

• Rapid deposits and withdrawals without gameplay
• Unusual transaction patterns inconsistent with your profile
• Multiple accounts or coordinated activity
• Transactions involving high-risk jurisdictions
• Frequent changes to payment methods

Flagged transactions undergo manual review by our compliance team. We may request additional information before processing such transactions.

Account Restrictions

When we detect suspicious activity or non-compliance with verification requests, we will:

• Suspend account access pending investigation
• Freeze funds until satisfactory evidence is provided
• Block further deposits or withdrawals
• Report concerns to relevant authorities

You must respond to verification requests within 30 days. Failure to comply may result in permanent account closure and forfeiture of funds to the Gambling Commission.

Cooperation with Authorities

We cooperate fully with law enforcement and regulatory bodies. This may involve disclosing your information without prior notice where legally required. You agree that we have no liability for such disclosures made in good faith compliance with legal obligations.

Sanctions Screening

We screen all users against UK and international sanctions lists. If you are identified on such lists, we will immediately suspend your account and report to relevant authorities. Funds may be frozen pending official guidance.

Your privacy matters to us. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This section explains how we collect, use, and protect your information.

Data We Collect

We collect several categories of personal data necessary for operating our services:

Account Information: Name, date of birth, address, email address, telephone number, and username. This information is required for account creation and regulatory compliance.

Financial Data: Payment method details, transaction history, deposit and withdrawal amounts, and banking information. We process this data to facilitate financial transactions and prevent fraud.

Verification Documents: Copies of identification documents, proof of address, and source of funds documentation submitted during KYC procedures.

Usage Information: IP addresses, device identifiers, browser type, pages visited, time spent on platform, and clickstream data. This helps us understand how you interact with our services.

Communication Records: Correspondence with our support team, including emails, chat transcripts, and telephone call recordings. We retain these for quality assurance and dispute resolution.

Legal Basis for Processing

We process your personal data under several legal bases:

Contractual Necessity: Processing required to provide services you have requested and fulfil our obligations under these Terms and Conditions.

Legal Obligation: Processing necessary to comply with UK gambling regulations, AML requirements, tax obligations, and court orders.

Legitimate Interests: Fraud prevention, platform security, service improvement, and marketing to existing customers where you have not opted out.

Consent: For certain marketing activities and optional features, we obtain your explicit consent.

How We Use Your Data

Your personal data serves several purposes:

• Verifying your identity and eligibility to use our services
• Processing financial transactions and maintaining accurate records
• Detecting and preventing fraud, money laundering, and underage gambling
• Communicating important account information and service updates
• Providing customer support and resolving queries
• Complying with legal and regulatory requirements
• Improving platform functionality based on usage patterns
• Sending promotional offers where you have consented or not opted out

Data Sharing

We share your information only when necessary:

Payment Processors: Financial details are shared with payment service providers to process transactions securely.

Verification Services: Identity documents are shared with third-party verification specialists to confirm your details.

Regulatory Authorities: We disclose information to the Gambling Commission, HMRC, National Crime Agency, and other authorities as legally required.

Professional Advisers: Lawyers, accountants, and auditors may access data when providing professional services.

Fraud Prevention Agencies: We share information with industry databases to detect and prevent fraudulent activity.

We do not sell your personal data to third parties for marketing purposes.

Data Security

We implement technical and organisational measures to protect your information:

• Industry-standard encryption for data transmission and storage
• Secure server infrastructure with regular security updates
• Access controls limiting staff access to personal data
• Regular security audits and penetration testing
• Employee training on data protection requirements

Despite these measures, no system is completely secure. You must protect your login credentials and report suspected breaches immediately.

Data Retention

We retain your personal data for as long as necessary:

• Account data: Duration of relationship plus six years (regulatory requirement)
• Financial records: Seven years from transaction date (tax law requirement)
• KYC documentation: Six years from account closure
• Marketing consent records: Until you withdraw consent plus three years

After retention periods expire, we securely delete or anonymise your data.

Your Rights

Under UK GDPR, you have several rights:

Access: Request copies of personal data we hold about you.

Rectification: Correct inaccurate or incomplete information.

Erasure: Request deletion where we no longer have legal grounds to retain data.

Restriction: Limit how we process your data in certain circumstances.

Portability: Receive your data in machine-readable format.

Objection: Object to processing based on legitimate interests or for direct marketing.

Automated Decision-Making: Challenge decisions made solely by automated systems.

To exercise these rights, contact our Data Protection Officer. We will respond within one month. Some rights are subject to limitations where legal obligations override your request.

International Transfers

Your data is primarily stored within the United Kingdom. Where we use service providers outside the UK, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the Information Commissioner’s Office.

Complaints

If you have concerns about how we handle your personal data, contact our Data Protection Officer first. If unsatisfied with our response, you may lodge a complaint with the Information Commissioner’s Office at ico.org.uk.

Protecting your account, personal information, and financial transactions is fundamental to our operations. We employ comprehensive security measures meeting and exceeding industry standards.

Technical Security Infrastructure

Our platform utilises multiple layers of protection:

Encryption: All data transmitted between your device and our servers is protected by Transport Layer Security (TLS) 1.3 encryption. This prevents interception or manipulation of information during transmission. Sensitive data stored on our systems is encrypted at rest using AES-256 encryption.

Secure Authentication: We implement robust authentication mechanisms to prevent unauthorised access. Passwords must meet minimum complexity requirements. We strongly recommend enabling two-factor authentication (2FA), which adds an additional verification step using your mobile device.

Firewall Protection: Advanced firewall systems monitor and filter traffic to our servers, blocking malicious requests and preventing unauthorised access attempts.

DDoS Mitigation: Our infrastructure includes distributed denial-of-service attack protection to maintain platform availability during attempted disruptions.

Account Security Measures

Protecting your account requires cooperation:

Password Requirements: Create strong, unique passwords combining uppercase and lowercase letters, numbers, and special characters. Passwords must be at least 8 characters long. Never share your password or use the same password across multiple platforms.

Two-Factor Authentication: Activate 2FA in your account settings. This requires entering a time-sensitive code from your mobile device when logging in from unrecognised devices or locations.

Session Management: We automatically log you out after periods of inactivity. Active sessions are terminated when you log in from a different device or location.

Login Alerts: Receive email notifications when your account is accessed from new devices or unusual locations. Report any suspicious activity immediately.

Fraud Prevention

We actively monitor for fraudulent activity:

Transaction Monitoring: Automated systems analyse transaction patterns in real-time, flagging unusual activity for manual review. This includes monitoring for:

• Multiple failed login attempts
• Rapid account changes
• Unusual betting patterns
• Coordinated activity across multiple accounts
• Access from high-risk locations

Device Fingerprinting: We collect technical information about devices used to access your account, helping identify suspicious access attempts.

Behavioural Analysis: Machine learning algorithms establish baseline behaviour patterns for your account, detecting deviations that may indicate compromise.

Your Security Responsibilities

Account security requires your active participation:

• Never share login credentials with anyone
• Use secure, private internet connections when accessing your account
• Avoid public Wi-Fi networks for financial transactions
• Keep your email account secure, as it can be used to reset passwords
• Install and maintain antivirus software on your devices
• Log out after each session, particularly on shared devices
• Review account activity regularly and report discrepancies
• Update your contact information to ensure you receive security alerts

Suspected Security Breaches

If you suspect unauthorised access to your account:

1. Change your password immediately through our secure password reset process
2. Contact our security team without delay
3. Review recent transaction history for unauthorised activity
4. Enable two-factor authentication if not already active
5. Check that your registered email address has not been changed

We will investigate all reported security concerns and take appropriate action to secure your account.

Data Breach Response

In the unlikely event of a data breach affecting your personal information, we will:

• Assess the scope and impact of the breach
• Take immediate steps to contain and remediate the issue
• Notify affected users within 72 hours where feasible
• Report the breach to the Information Commissioner’s Office as required
• Provide guidance on protective measures you should take

Third-Party Security

We carefully vet all third-party service providers with access to user data. These providers must demonstrate compliance with appropriate security standards and contractually commit to protecting your information.

Our payment processors maintain PCI-DSS certification, the industry standard for handling card payments securely. We do not store complete card details on our systems.

Regular Security Assessments

We conduct periodic security audits and penetration testing to identify vulnerabilities before they can be exploited. Our security protocols are reviewed and updated regularly to address emerging threats.

Security Limitations

No online platform can guarantee absolute security. You acknowledge that using internet-based services involves inherent risks. We are not liable for security breaches resulting from:

• Your failure to protect login credentials
• Use of unsecured networks or compromised devices
• Sharing account access with others
• Third-party security failures beyond our control

You must take reasonable precautions to protect your account and report concerns promptly to minimise potential harm.